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STORE POLICY

PRIVACY AND SAFETY

Altered Apparel (ALTRD ) is committed to keeping your personal data safe and secure and so we have numerous security measures in place to protect the loss, misuse and alteration of information under our control.  Our security measures include: -

  • encryption of personal data;

  • regular cyber security assessments of all service providers who may handle your personal data;

  • regular planning to ensure we are ready to respond to cyber security attacks and data security incidents;

  • weekly penetration testing of systems;

  • security controls which protect our IT systems infrastructure and our premises from external attack and unauthorized access;

  • internal policies setting out our data security rules for our personnel; and

  • regular training for our employees.

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We take data security very seriously and will use all reasonable endeavors to protect the integrity and security of the personal data we collect about you.

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WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email.  If you receive an email claiming to be from Gymshark asking you to do so, please ignore it and do not respond.

RETURNS POLICY

WHAT IS YOUR RETURNS POLICY?

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  • EXTENDED CHRISTMAS RETURNS POLICY

We've extended our returns period over Christmas from the usual 30 days return policy for customers who have purchased gifts in the lead up to Christmas.

 

  • FOR US & CANADA STORES;

Purchases made between 1st November 2022 and 1st January 2023 can be returned or exchanged up until 31st January 2023 following our extended returns policy. *excluding items marked 'Final Sale'.

Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.  

 

  • FOR ALL OTHER STORES;

Purchases made between 1st October 2022 and 1st January 2023 can be returned or exchanged up until 31st January 2023 following our extended returns policy.

Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.

DO YOU OFFER EXCHANGES?

Exchanges are currently available on the following stores:

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  • Australia & New Zealand

  • Canada

  • Denmark

  • Europe

  • France

  • Finland

  • Germany & Austria

  • Netherlands

  • Sweden

  • United States

  • United Kingdom 

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Exchanges via Happy Returns can also only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item.

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  • WHAT ITEMS CAN I RETURN?

Please also see the below items for any EXCEPTIONS to this rule: 

  • If an item is marked as Final Sale, this item is non-returnable.

  • Socks can be returned if they are sealed in their original packaging.

  • All Bottles are non-returnable due to hygiene reasons.

  • Personalized items can't be returned

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* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!

* Please also note that in order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

HAVE YOU RECEIVED MY RETURN YET?

Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary. 

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  • WHEN WILL I GET MY REFUND?

Due to increased volume there may be ADDITIONAL DELAYS IN YOUR REFUND BEING PROCESSED.

  • We only offer refunds onto the original payment method used to make the order.

  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

  • Subject to the delays referred to above, refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed. 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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